Intermediate Analyst - IT Flight Operations

Employment Type: Full-time Regular

City: Calgary, AB (YYC)

Posting Open Date: 12/09/2024

Posting Close Date: 12/23/2024 (Please note the posting will close at 11:59pm MST)

Please note: This is a hybrid position in Calgary or Toronto and requires in-person collaboration at the office a minimum of 3 days per week. This provides flexibility the remaining 40% of the work week. This hybrid work plan allows for critically important learning, collaboration and networking with our colleagues. Specific days in the office are agreed upon by the team.

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your story takes off.

Overview of the role:

Reporting to the Product Manager, IT Flight Operations, the Analyst is an intermediate level technical resource supporting multiple end user groups and project teams from the Flight Operations business unit. They are primarily engaged in the implementation, support, and sustainment of business application solutions for multiple critical Tier 1 applications. Intermediate Analysts are responsible for incident management, root cause analysis and resolution, as well as project management, and business analysis.

Key deliverables include:

• Participates in the creation of project plans, reports, process flow diagrams, and requirements documentation for projects and initiatives.
• Works with resources from other IT teams, WestJet business units, and application/interface vendors in the delivery of WestJet projects.
• Responsible for delivering effective and timely communications to project/initiative stakeholders (internal and external).
• Required to provide support for Tier 1 Systems, including but not limited to, Flight Operations software used for the movement of aircraft, communications between aircraft and internal systems and external parties, flight planning, aircraft weight and balance, etc.
• Coordinate with WS IT teams, WS business units, and external IT groups to diagnose and resolve incidents reported within agreed resolution times.
• Responsible for the documentation of incident resolutions for supported systems.
• Responsible for the creation and maintenance of technical documentation for supported systems.
• Required to provide support for Dev, Test, Staging, Production Systems.
• Implement systems changes in accordance with WestJet ITSM policies and procedures.
• Required to maintain an on-call rotation and be highly available (24/7) during on-call periods.
• Required to work outside standard Canadian business hours when engaged on projects/initiatives with IT groups and vendors outside the Americas.
• May be required to work on weekends/holidays during major incidents or major project delivery.

Experience and Qualifications:

• Diploma or university degree in the field of computer science, management information systems, or equivalent through a combination of education and/or experience.
• Proficiency with Windows Server 2016/2019 is an asset.
• Proficiency with IIS, Databases, Azure Cloud, Red Hat Linux is an asset, but not required.
• Proficiency with Cloud Service Models (IaaS, PaaS, SaaS) is an asset.
• Proficiency with workplace tools such as Office 365, MS Visio, MS Project, MS Teams is required.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong communication skills (both verbal and written), are essential in order to interact with vendors, support groups, and business groups.
• Highly organized and able to multitask in a high pressure, fast paced and dynamic environment.
• Experience working in a highly collaborative, team-oriented, environment.
• Solid understanding of ITIL processes and documentation standards.
• 3+ years in relevant technical area.
• Excellent time management skills, ability to manage multiple items.
• Experience troubleshooting issues related to hardware devices like PCs, printers, scanners, etc.
• Familiar with ticketing tools (similar to ServiceNow).
• Ability to take a proactive approach to identify problems, issues, and opportunities.
• Ability to propose solutions and new initiatives.
• Ability to communicate in a clear, accurate, concise, and professional manner, both verbally and in a written format.
• Ability to create and maintain positive relationships with operational leadership, business partners, IT teams, and vendors
• Ability to work independently and as part of a team.
• Willingness to learn related technology and business processes.
• Airline IT knowledge is nice to have.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit WestJet.com.

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