Number of positions available: 1

Wage: $18/Hour

Status: 4 Month TERM

Closing Date: February 23, 2025

The Calgary Airport Authority is committed to creating an environment where our students are rewarded through meaningful work experiences and numerous opportunities to connect with employees, stakeholders, and other students just like you. Our program offers students an opportunity to gain valuable industry experience, knowledge, and contacts through full time work in their chosen field.

OUR TEAM

If you are passionate about technology and understand the importance of customer service and running a high-performance operation, this is the role for you! IT Services ensures that our IT processes and equipment effectively support the corporate enterprise and 24/7 airport operations. This team of high performers connects our people and technology to deliver seamless IT operations every day.

We are more than just planes and tarmacs. Our purpose travels beyond our runway into the communities we serve. We are about connections, stories, and life-defining adventures. We are committed to fostering an environment where our people are rewarded through meaningful work experiences.

The Calgary Airport Authority manages and operates YYC Calgary International Airport and YBW Springbank Airport and collaborates with the many partners who make up YYC - from airlines to government agencies and retail outlets. This is an exciting time to join our #YYCCrew and drive YYC forward as one of Canada's best airports!

WHAT YOU WILL DO

Reporting to the General Manager, IT Services, you will be supporting the service management arm of IT operations. You will cover components of the IT Service Management framework, which is responsible for IT change management, incident management, configurations, problem management, and support of the ITSM platform ensuring the successful transition of services into operations. This role will collaborate and coordinate with other members of the Authority's IT and Operations teams and will play a key part in service improvement programs and tools.

RESPONSIBILITIES INCLUDE:

• Analyzing current business processes, workflows, and procedures to identify areas for improvement.
• Understanding and developing processes and procedures to enhance efficiency, productivity, and customer satisfaction.
• Engage and collaborating with stakeholders on various ITSM initiatives aligned with organizational goals.
• Participating, preparing, hosting, and summarizing meetings.
• Research and develop presentations for IT on ITSM process and platform enhancements.
• Preparing and reviewing/comparing technical documentations to align with processes.
• Other duties as assigned.

WHAT YOU BRING

• Currently enrolled in an accredited post-secondary institution with a focus in Computer Science or Information Technology
• Understanding of Information Technology Infrastructure Library (ITIL), IT Service Management (ITSM) processes, and ITSM platform.
• Understanding of ServiceNow platform, especially ITSM applications preferred.
• Basic programming skills to analyze, develop, and manage minor enhancements for the ServiceNow program.
• Being proactive and taking initiative
• High level of accuracy and analytical skills
• Strong attention to detail
• Highly organized
• A passion for building and maintaining good working relationships
• Ability to work as part of a high functioning team and communicate effectively with others

WHAT ELSE?

• Must be able to obtain and maintain a restricted area identification card (RAIC)
• To qualify as a summer student, you must be enrolled in and returning to a post-secondary institution following your work term.
• This role is eligible for our hybrid work model with a combination of in-office and remote work.

WHAT YOU CAN EXPECT

It's simple - we invest in our people because they are the backbone of our success. We offer:

• Competitive wages
• Networking and growth opportunities
• Opportunities to give back to the community

OUR VALUES:

• We prioritize genuine concern and compassion for everyone we engage with, from our team members to our partners and guests, always striving to help and support one another.
• We actively seek diverse perspectives in our decision-making and collaboratively tackle challenges.
• We work together with trust and transparency, supporting one another to achieve the collective goals of our organization.
• We grow, evolve, and adapt with purpose, continually aligning our actions with our vision.
• We embrace curiosity and boldly challenge the status quo, exploring new opportunities and taking thoughtful, responsible risks that drive purposeful innovation.

Are you looking for the journey of a lifetime? One that's focused on creating effortless and memorable experiences for millions of guests and travelers each year. Click the apply button for your chance to learn how you can be a part of one of Alberta's Top Employers.

The Calgary Airport Authority is an equal opportunity employer committed to diversity, equity, and inclusion. We encourage all qualified applicants to apply including women, Indigenous people, persons with disabilities, members of visible minorities, members of the 2SLGBTQ+ community, and others who may contribute to organizational diversification of ideas.