Lead Hand - Avionics (MRO)

Profile (Overview of job)

The Lead Hand - Avionics assumes the accountability for leading direct employees in the De Havilland MRO. The role has direct accountability for the production functions on an hourly/daily/weekly basis. The role acts as a direct liaison between direct employees and the Crew Chief or the Production Manager. The role has primary accountability for ensuring the execution of the short-term objectives for the team.

Key Responsibilities

• Provide leadership to ensure that the team remains aligned to the specific immediate work objectives set and meets hourly/daily targets as identified

• Conduct initial product orientation and training for new employees

• Ensure all direct employees are aware of, and following, all health and safety policies/procedures

• Ensure the direct employees are aware of, and following, all applicable regulations (including Transport Canada), standards and laws

• Escalate operational risks, delays and other issues to appropriate Crew Chief(s) and/or Production / Department Manager(s)

• Ensure appropriate resources available for work tasks planned

• Coach and train less experienced workers (e.g. apprentices, employees new to product) by providing hands-on instruction and feedback

• Establish and reinforce positive, respectful, transparent communications and interactions

• Maintain awareness of employee 'pulse', ensure culture is in line with organizational direction, report issues as required

• Direct labour (~60%)

ADDITIONAL ACCOUNTABILITIES

• Ensure employees are aware of, and follow, all required company policy/procedures

• Ensure individual performance is being reviewed; good performance is called out and recognized and performance gaps or deficiencies are addressed through coaching / training and/or escalation where required

• Ensure appropriate metrics are clearly defined, communicated to, and understood by, the underlying operational team

• Ensure the team has executable action plans in place to support daily work requirements

• Provide daily reporting to communicate progress to plan / mitigation plans

• Ensure employees follow all required company policy/procedures

• Ensure resourcing required to execute the work plans is provided and/or requested

• Provide recommendations to improve process(es) and performance in the operation

Qualifications

• Valid E license

• Minimum 3 years' experience working in an MRO facility, preferably in heavy maintenance projects

• Prior supervisory experience an asset

• Experience in planning and directing work an asset

• Prior experience in facilitating meetings and/or training considered a significant asset

Skills

• Communicates effectively

• Actively listens

• Respects others

• Sound judgement

• Takes accountability

• Possesses problem-solving and critical thinking skills

• Has integrity

• Is results-orientation

• Is adaptable

• Is resilient