Manager, Charter Operations

Reporting to: Director, Charters & Business Development

*Non-Bargaining

This is a temporary position ending approximately July 6th, 2025, with the potential for a contract extension. Please note this is an on-site position.

Duties and Responsibilities:

Must be able to perform, but not be limited to, the following duties and responsibilities:

• Lead, develop, motivate and mentor a team of 25+ charter staff: Charter Specialists, Charter Supervisors, Charter Trainer, and Baggage Specialist
• Oversee and provide support for the Charter and ADHOC operations;
• Provide leadership to oversee day to day operations in multiple bases to ensure all teams adhere to established procedures and SOP's.
• Liaise and collaborate with Account Managers to continuously improve and meet client SLA's;
• Encourage departmental growth by setting objectives with team members and helping them work towards their goals;
• Reduce costs and keep departmental spending under budget;
• Work with third party ground handlers/contractors;
• Work in collaboration with multiple other departments depending on the task including internal and external;
• Regularly monitor and evaluate team performance to confirm compliance, identify gaps, and implement corrective actions as needed.
• Ensure consistent execution of responsibilities across all bases and foster accountability to maintain operational excellence.
• Coaching staff on performance related concerns;
• Strive for continuous improvement and growth within department. Developing projects and seeing them through to completion;
• Responsible for SOPs and continuous improvement initiatives within the charters group;
• Accountable to ensure staff are operating to an acceptable standard as per contractual requirements;
• Responsible for assisting with recruitment efforts;
• On call 24 hours a day to support operations;
• Travel as necessary;
• Other duties as assigned.

Skills and Qualifications:

Include, but not limited to, the following minimum skills and qualifications:

• Post Secondary Education (2 years);
• Three (3) years of previous experience;
• Excellent skills in Microsoft Office Suite are required;
• Strong knowledge base of Charter requirements, both adhoc and industrial as well as process;
• Strong leadership skills for staffing a group of 25+ employees;
• Ability to develop relationships with subcontractors and bases;
• Ability to adapt to changes and client demands, including contractual obligations, regulatory etc.;
• Ability to make day to day operational decisions and financial approvals for IROPS, spend within budget etc.;
• Ability to make staffing decisions including praise and disciplinary including follow up with/without HR.
• Proven ability to work independently with limited supervision or direction;
• Excellent interpersonal skills including oral and written communication;
• Proven ability to effectively handle diverse and challenging situations;
• Ability to manage priorities and conflicting demands;
• Well organized, detail orientated, capable of multitasking;
• Ability to communicate in Inuktitut a definite asset;
• Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access; Clearance Program regulated by Transport Canada;

Closing date: December 19th, 2024