Portfolio Manager - Disruption Management

Employment Type: Full-time Regular

City: Calgary, AB (YYC)

Salary Band: Band 9 $105,200 - $157,800

Pay rates for unionized roles will be governed by the applicable collective agreement

Posting Open Date: 10/18/2024

Posting Close Date: 10/27/2024 (Please note the posting will close at 11:59pm MST)

Please Note:

This position requires collaboration at the WestJet Campus (22 Aerial Place NE) a minimum of 3 days per week.

Overview of role:

We are excited to offer a unique opportunity to join our team as a Portfolio Manager for Disruption Management, driving the evolution of our IROP (Irregular Operations) workflows and solutions. As we continue to grow and deepen our collaboration with IT, we're looking for a visionary leader to spearhead strategic and operational initiatives that will transform how we support our guests, people, and operations during disruptions.

In this role, you'll oversee the development and execution of projects aimed at enhancing WestJet's ability to manage and mitigate operational disruptions efficiently. Your responsibilities will include planning, prioritizing, and delivering these projects to ensure they align with our organizational goals, support our guests, empower our people, and strengthen our operational resilience. You will also play a crucial role in fostering seamless communication and collaboration across teams, driving innovation and consistency in our approach to disruption management.

Key deliverables / responsibilities include:

• Program Oversight: Manage the project portfolio for disruption management programs, including building a corporate roadmap, cross-departmental prioritization, project timelines, risks, constraints, dependencies, and resource capacity planning.
• Project Delivery: Oversee the initiation, planning, execution, and closure of projects, ensuring they meet the defined scope, time, cost, and quality constraints.
• Stakeholder Management: Provide leadership, coordination, and communication of cross-functional projects, initiatives, and strategies across operational teams and teams within the WestJet Group. Lead Executive, VP, and stakeholder steering committees to ensure alignment and progress.
• Risk Management: Identify potential risks in project delivery and implement appropriate mitigation strategies to minimize impact.
• Performance Reporting: Monitor and report on the progress of projects, including status updates, performance metrics, and post-implementation reviews.
• Oversee the development of automation solutions, and self-serve tools to optimize IROP workflows.
• Ensure each product within the disruption management program is developed to support WestJet's capabilities in handling and mitigating operational disruptions.
• Identify opportunities for process improvements and innovation in guest rebooking, and disruption management and guest experience.
• Develop and maintain strong relationships with key partners and vendors involved in the IROP ecosystem.

Experience and qualifications:

• Bachelor's degree in Business, Project Management, or equivalent business experience.
• 2+ years of experience in portfolio or program management, preferably within the travel, technology, or airline industry.
• Proven track record of leading projects that involve automation, workflow optimization, and guest rebooking solutions.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Ability to communicate technical or complex subject matter in easy-to-understand language.
• Ability to work effectively, demonstrate flexibility and set priorities in a fast-paced environment.
• Experience with project management methodologies.
• Knowledge of Irregular Operations (IROP) processes and airline operations is a strong asset.

Your development is important, WestJetters are encouraged to have regular conversations with their leaders regarding their career. In addition, resources can be found on the People Portal to support your career aspirations.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.