Senior Manager Digital Solutions

Employment Type: Full-time Regular

City: Calgary, AB (YYC)

Posting Open Date: 11/26/2024

Posting Close Date: 12/10/2024 (Please note the posting will close at 11:59pm MST)

This is a hybrid work position in Calgary Alberta and requires in-person collaboration at the WestJet Campus (22 Aerial Place NE) 3 days per week. This provides flexibility the remaining 40% of the work week. This hybrid work plan allows for critically important learning, collaboration and networking with our colleagues. Specific days in the office are agreed upon by the team.

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your story takes off.

Overview of the role:

WestJet's Digital team is seeking a dynamic Senior Leader to spearhead a software development team dedicated to building digital products that empower and modernize our internal departments, such as Operations, Finance, and HR.

As a key member of the leadership team, you will collaborate with product managers, senior leaders, and business stakeholders to drive the implementation of cutting-edge tools, systems, services, and processes. Your work will directly impact WestJet's ability to optimize operations, improve on-time performance, reduce costs, and enhance our response to IROPS and XROPS.

In addition to delivering innovative solutions, you will lead a 24/7 support team to ensure the seamless maintenance and enhancement of these critical systems. This role is integral to shaping WestJet's operational efficiency while championing modernization and resiliency across the organization.

Key deliverables include:

• Responsible for leading the 24x7 support team, application software development, DevOps engineering, and Quality Assurance testing activities that analyze, design, develop, test and operate solutions for the airline operations teams.

• Collaborate with business leadership, IT and other integrated partners - to ensure delivery of features, capabilities align with business rules, support on time performance, and regulatory timelines.

• Responsible for establishing and leading the Technology Roadmap for the Operations teams Works in collaboration with Digital Product leadership and Technology IT Leadership to align capabilities, and functionality to support business strategic initiatives (increase airport flow thru, reduce/optimize IROP events, optimize business rule enforcement, enable self-service, etc.).

• Provides technical expertise and leadership of the technology and platform infrastructure, with a focus on enterprise scalability, reliability, performance, and security.

• Responsible for strategic leadership of budget, resource capacity planning, and technology roadmap delivery.

• Responsible for day-to-day leadership and performance management of the DevOps analysts, Software Developers, QA Analysts, internal and external delivery partners.

• Establish and report on OKRs and KPIs for the implemented solutions and optimizing support and development goals and processes - to drive efficient, predictable, and transparent output and value for our business.

• Partnering with Digital Business Development teams to support and deliver new products and services for new areas of our business, to drive growth, efficiency, and resiliency.

Experience and Qualifications:

• 10+ years of in-depth experience in all phases of software development supported by a bachelor's degree or relevant years of experience.

• Proven ability to effectively lead Development Teams and coach Developers and Contractors in object-oriented design, development and automated unit testing best practices.

• Proven ability to provide accurate estimates for Development activities as part of larger project or product sustainment plans.

• Able to lead and facilitate the design and development process in a fast-paced, highly complex, rapidly evolving business environment.

• Expert knowledge of software development best practices in an enterprise environment.

• Sound, practical understanding of iterative, agile development processes and practices such as Scrum, Kanban.

• Expert hands-on experience with enterprise-grade Web development, Java, J2EE, Vue.js, Node.js, application servers and associated tools.

• Strong experience with relational databases such as SQL Server and Oracle in an enterprise environment.

• Proven ability to plan and prioritize work in a fast-paced environment in which priorities and direction may shift frequently.

• Proven ability to build strong business relationships with product owner(s) and business stakeholders.

• Strong customer focus coupled with excellent written, verbal communication and presentation skills.

• Previous leadership experience is ideal, but not mandatory.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit WestJet.com.

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