Salary: Band 8 ($88,354.50 - $91,903.50)

Status: 1 year Term

Number of positions available: 1

Closing Date: April 21, 2025

WHO WE ARE

The Calgary Airport Authority manages and operates both YYC Calgary International Airport and YBW Springbank Airport as well as collaborates with the many vibrant community partners who impact our guest experiences. If you are interested in an exciting career in the airport industry then this is the place to be!

WHAT WILL YOU DO

Reporting to the Operations Manager, Ground Transportation & Parking (GT&P), the Specialist leads project delivery across parking facilities, terminal curbside, roadways, taxi dispatch, TNC staging, commercial vehicles, and the car rental centre. Additionally, the Specialist analyzes data, supports financial planning, collaborates with stakeholders, and drives service improvements, aligning GT&P the airport strategy and representing YYC in industry engagements.

WHATS THE TEAM LIKE

At YYC's Ground Transportation & Parking team, we're a dynamic group of problem-solvers who take pride in keeping people moving. We're collaborative, adaptable, and always seeking ways to enhance the traveler experience — whether it's optimizing parking, coordinating taxis and rideshares, managing car rentals, or supporting transit and other ground transportation services. As the number one generator of non-aeronautical revenue for YYC, we're driven to deliver innovative solutions that not only improve mobility but also create meaningful value for the airport. From day-to-day logistics to long-term planning, we partner across the airport to ensure smooth operations and provide smart, efficient mobility solutions that help make every journey through YYC seamless.

WHAT ARE SOME OF THE RESPONSIBILITIES

• Lead and Support Key Projects: Actively contribute to the successful planning, execution, and completion of major projects, including Car Rental Study, Car Rental Operators, Virtual Queuing Implementation, Parking Equipment Commissioning, Surface Lot and Parkade Restoration, Revenue Management System, TNC Staging Lot Enhancements and Janitorial RFP.
• Serve as the GT&P representative on cross-functional project teams, ensuring department priorities and operational requirements are reflected in project planning and execution.
• Facilitate collaboration with internal and external stakeholders, including finance, engineering, IT, operations, legal, and commercial teams, to ensure seamless project delivery.
• Work in coordination with the Project Delivery team to lead GT&P capital projects, from concept development through implementation.
• Collaborate with Supply Chain to support the full RFP/RFQ lifecycle
• Develop and present business cases to leadership, working groups, and external stakeholders to secure funding and approvals for operational and capital investments.
• In all projects and activities, ensure Regulatory Compliance & Accessibility Standards:
• Design and evaluate operational strategies that enhance the efficiency, safety, and user experience of ground transportation and parking services.
• Continuously assess and improve vendor-led operational processes to enhance efficiency, service quality, and user satisfaction.
• Leverage data insights to improve operational efficiency, identify revenue opportunities, and enhance the overall customer experience.
• Build and maintain strong relationships with clients, vendors, industry stakeholders, and internal departments to foster collaboration and align business objectives.
• Provide cross-functional support to GT&P team members, including coverage for colleagues during vacation or high-demand periods.
• Participate in emergency response efforts, ensuring GT&P operations align with airport-wide crisis management protocols.

WHAT DO YOU NEED TO BRING

• The ability to gain and maintain a RAIC (RAIC Program and Application Information)
• Diploma in a related field such as Transportation Management, Logistics, Business Administration or other relevant field.
• 3 to 6 years of relevant professional experience in areas such as parking operations, property management, facility operations, ground transportation, logistics, or fleet management.
• Familiarity with Parking Access Control Systems (PARCS), enforcement technologies, security technologies (Genetec) and ground transportation business and operations including Taxi, Rideshare, Buses, Shuttles.
• Experience working in an airport, municipality, or commercial parking environment.
• Strong decision-making skills with a sense of urgency for achieving operational excellence.
• Ability to manage and prioritize tasks effectively under pressure and adapt to changing priorities.
• Skilled in resolving conflicts and managing disputes.
• Strong problem-solving skills and the ability to propose solutions.
• Excellent communication skills, including digital, verbal, and presentation capabilities.
• Capable of handling sensitive and confidential information.
• Proven skills in negotiation, presentation, and influencing across functions.
• Strong business insight with a focus on improvement, problem-solving, and trend analysis.
• Strong communicator capable of shaping opinions and decisions.
• Proficiency in analyzing and interpreting technical data and creating accurate reports.
• Ability to lead projects and influence stakeholders as a subject matter expert.
• Valid Class 5 Driver's License.

WHAT OPTIONAL ELEMENTS SUPPORT YOUR APPLICATION (all are assets)

• Bilingual in English or French.
• Industry certifications such as Parking Management Professional (PMC), Certified Parking Professional (CPP) and Certified Administrator of Public Parking (CAPP) would be an asset.

WHAT DOES DIVERSITY MEAN TO US

We are committed to building a team where exceptional leadership shines and our crew thrives both at work and at home. We believe that deliberate steps such as creating a workplace that is physically and psychologically safe, equitable to all, and actively and diligently taking steps along the path to reconciliation are the keys to making this a reality.

OUR VALUES:

We prioritize genuine concern and compassion for everyone we engage with, from our team members to our partners and guests, always striving to help and support one another.

We actively seek diverse perspectives in our decision-making and collaboratively tackle challenges.

We work together with trust and transparency, supporting one another to achieve the collective goals of our organization.

We grow, evolve, and adapt with purpose, continually aligning our actions with our vision.

We embrace curiosity and boldly challenge the status quo, exploring new opportunities and taking thoughtful, responsible risks that drive purposeful innovation