Job Summary
To efficiently and profitably manage and direct station activities by providing a safe, quality product covering a range of ground handling services to its customers
Job Responsibilities
Planning
- Assist in the preparation of the operating budgets for the following year for prior approval by the General Manager
- Efficient Resource Planning (manpower, equipment).
- Must comply with Swissport’s standard operating procedures (SOPs) and policies
Quality Management
- Ensure service levels are achieved
- Maintain close and effective business relationships with customer, and various control authorities such as Airport Management, Customs, Immigration
- Establish strong leadership within all supervisors and station employees through excellent communication skills and a positive work environment
Controlling & Reporting
- Monitor and control performance KPIs such as baggage delivery/handling, on time arrivals/departures, etc. and ensure they are within established goals
- Ensure that all records of all transactions relating to the operation are maintained
- Ensure that administrative and control policies and procedures are maintained
- Assures all employees comply with company rules and procedures and other authority requirements
- Take disciplinary action with subordinates as needed
Supporting
- Ensure that there are effective planning methods and procedures in place to ensure that there are adequate resources, both manpower and equipment, to meet operational needs
- Implement, maintain, and closely supervise all safety and security measures related to people, equipment, facilities, and aircraft involved in the operation
- Solves conflicts/irregularities and takes appropriate action
- Participate in meetings internally and externally as may be required
- Responsible for Quality, Health, Safety, and Environmental activates at the station with an objective of reducing employee injuries, aircraft and equipment damage
- Implements and monitors the local emergency plan
Qualifications and Competencies
- Bachelors or Associates degree a plus, but not required
- 3-5 years of managerial experience in the ground handling operations with strong focus on procedural compliance, safety practices and continuous improvement processes
- Proven ability to work independently and as part of a team
- Highly motivated self-starter, who can effectively prioritize, multi-task and manage to accomplish objectives within prescribed deadlines
- Excellent organizational skills with attention to detail.
- Strong knowledge of ground handling operations and services
- Outstanding communication skills including written, oral, interpersonal and presentation
- Ability to be “on call” 24/7 for emergencies
- The nature of this position demands discretion, good judgment and prompt, accurate decision-making, as well as the management of complex situations
- Strong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook, and Excel
- Ability to work under pressure
- Must be able to work in inclement weather
WHY WORK FOR US?
- Fun place to work!
- Competitive pay
- Paid training
- Yearly bonus plan
- Group benefit
- Free parking
- Uniform provided
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
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