Customer Service Representative
March 17 2025
Industries
Airspace, Aviation, National Defence , Tourism, Passengers transportation
Categories Customer Services (airport & call centre)
Happy Valley-Goose Bay, NL • Full time
Air Borealis is unique entity in Canadian aviation. Offering service to Northern and Coastal Labrador on a scheduled and charter basis with both fixed-wing and rotary-wing services, Air Borealis is a collaborative, mutually beneficial partnership between the Innu Development Limited Partnership, Nunatsiavut Group of Companies and PAL Airlines, a vital link for its customers, and an essential service provider to the communities in its network.
Air Borealis is currently seeking a Cargo Customer Service Representative to join our team in Goose Bay, NL.
Duties and Responsibilities:
- Accepting small freight and handling cargo and baggage
- Post Batches for Cargo;
- Enter waybills;
- Enter received freight;
- Manage cargo supplies and inventory;
- Perform general office duties as required;
- General accounting and completion of daily sales reports;
- Other Duties assigned.
Qualifications:
- The successful candidate must have a minimum of 2 years' experience in providing customer service in a fast-paced environment;
- Must possess exceptional customer service skills;
- Must exhibit excellent written and oral communication skills as well as excellent problem solving skills as this position requires on the spot decision making;
- Must be able to work independently and in a team environment;
- Must be able to obtain a clear Record of Conduct
What we offer:
- Comprehensive health benefits including medical, dental, vision, and life insurance
- Defined Contribution Pension Plan
- Employee Stock Purchase Plan
- Personal travel privileges with PAL and interline agreements with multiple airlines
- Employee Tuition Assistance Program
- Employee and Family Assistance Programs
CLOSING DATE: Applications will be accepted until April 7, 2024.
Air Borealis is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.
Only those candidates selected for an interview will be contacted. Thank you.
#AirBorealis
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