Agent, Cargo

The purpose of a Cargo Agent is to work within the parameters of a safe working culture while taking direction and guidance from the Coordinator, Cargo Services. The Cargo Agent will be responsible to promote a high level of customer service while working directly with both internal and external customers. The Cargo Agent must ensure that they follow the companies Standard Operating Procedures without deviation.

Level: As per the UNIFOR Collective Agreement.

Pay Rate: Starting at $21.00 per hour as per the UNIFOR Collective Agreement. In addition to the Northern Living Allowance.

DUTIES AND RESPONSIBILITIES:

Must be able to perform, but not be limited to, the following duties and responsibilities:

• Responsible for following the companies Standard Operating Procedures without deviation;
• Promote a safe working culture;
• Assist with claims for damaged or missing goods;
• Maintain records as required;
• Process load control data;
• Issue Airway Bills and process sales reports for deposit;
• Disseminate information;
• Process shipment and reception of all cargo;
• Initiate claims resulting from missing and damaged cargo;
• Perform other duties and functions related to the foregoing;
• Assist Cargo/Ramp Attendants and Agents if so required;
• Responsible for Amazon processing, sorting, and distribution;
• Communicate to customers;
• Other duties as assigned.

SKILLS AND QUALIFICATIONS:
Include, but not limited to, the following minimum skills and qualifications:

• High School diploma or equivalent related work experience;
• One (1) year of previous experience;
• Demonstrated strong communication, organizational, problem solving & interpersonal skills;
• Ability to accomplish multiple tasks in a high pressure, high volume environment;
• Knowledge of cargo handling and processing procedures considered an asset;
• Knowledge and experience of loading and load control on company aircraft considered an asset;
• Forklift driving experience an asset;
• Proven customer service skills;
• Knowledge of Canadian North's Cargo computer program;
• Knowledge of Canadian North Cargo and Ramp procedures manual;
• Operational knowledge of company aircraft handling;
• Must be willing to work various shifts (including evenings, holidays and weekends);
• Must be familiar with handling of dangerous goods and be able to obtain and retain a dangerous goods acceptance level certificate;
• Ability to communicate in Inuktitut a definite asset;

Please Note: for this position, we do not provide assistance with relocation or staff housing.

Closing date: March 17th, 2025.