Agent, Iniksaliurnirmut Tatigiit (Reservations Team)

The primary function of the Agent, Iniksaliurnirmut Tatigiit is to answer customer calls & emails regarding reservations primarily in Inuktitut and inputing the information accurately in Sabre.

Level: As per the UNIFOR Collective Agreement.

Pay Rate: Starting at $21.00 per hour as per the UNIFOR Collective Agreement or commensurate with experience. In addition to a $2.00 per hour language premium.

Skills and Qualifications

Include, but not limited to, the following minimum skills and qualifications:

• Make reservations and compute fares;
• Disseminate information;
• Issue tickets and process sales reports for deposit;
• Assemble, control and transmit reservations and passenger data;
• Maintain records as required; and
• Other duties as assigned.

Duties and Responsibilities

Interested candidates should be able to perform the following duties and responsibilities:

• Possess a working knowledge of Sabre System;
• Must be fluently bilingual in Inuktitut and English (verbal and written), French is an asset;
• Must be familiar with all aspects paperwork/documentation for all passenger service functions;
• Must possess strong communication, and interpersonal skills;
• Proven customer service skills;
• Works well in team environment;
• Must be adept at handling multiple tasks, and prioritizing duties;
• Willing to assist in all areas of passenger services;
• Willing to work irregular hours of operation and shift work; and
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Please note that relocation assistance is not available for this position.