Agent, Station

The Station Agent is responsible for loading and offloading cargo and passenger bags, checking-in and boarding passengers, processing arrival and departure times, completing all regulatory paperwork, conducting email and telephone communication with internal and external customers, and processing payments for cargo and tickets.

Level: As per the UNIFOR Collective Agreement.

Pay Rate: Starting at $21.00 per hour as per the UNIFOR Collective Agreement. The successful candidate will also receive a Northern Living Allowance.

Reporting to: Manager, Northern Hamlets.

DUTIES AND RESPONSIBILITIES:

Must be able to perform, but not be limited to, the following duties and responsibilities:

• Maintain records as required and disseminate information;
• Record flight arrival and departing times;
• Conduct radio communications with the aircraft;
• Process weight and balance and load control data;
• Process shipment and reception of all cargo;
• Perform load service duties;
• Handle all cargo;
• Provide services to the aircraft on the ground as required;
• Perform all warehouse related duties;
• Perform commissary duties;
• Assist with reconfiguration of aircraft as required;
• Assist passengers with mobility and special needs;
• Assist with claims for damaged or missing goods;
• Process passengers and baggage;
• Make reservations and compute fares;
• Issue tickets/airway bills and process sales reports for deposit;
• Assemble, control and transmit reservations and passenger data;
• Administer Interline and employee travel both business and pleasure;
• Other duties as assigned.

SKILLS AND QUALIFICATIONS:

Include, but not limited to, the following minimum skills and qualifications:

• Must have completed grade 10 or have equivalent job experience in the related areas: warehouse, customer service, etc;
• Must be familiar with handling of dangerous goods and be able to obtain and retain a dangerous goods handling certificate;
• Demonstrated customer service skills;
• Must be able to obtain and retain an Airside Vehicle Operators Permit (AVOP);
• Ability to communicate in Inuktitut a definite asset;

Closing date: February 24th, 2025.

Please note: Housing and relocation assistance are not provided for this position.