Operations Manager - YYZ

Main Accountabilities Include:

Operational Management

• Deliver superior service to customer airlines according to airline requirement and Menzies Aviation standards.
• Reviews activities and forecast data to ensure progression toward station/corporate goals and objectives.
• Daily operational tracking of performance, taking immediate action to correct any shortfalls.
• Administer organizational polices and provide accountable oversight of all the duties and responsibilities through management and supervisory teams.
• Develops, reviews, updates and implements business strategic planning including operational and new product/business developments.
• Works closely with account managers to ensure customer requirements are met and corrective actions are implemented for any shortfalls.

Leadership Development/ Personnel Accountability

• Hold management team accountable for timely and effectively handling of all employee related issues, focusing on improved performance and professional documentation.
• Responsible for ensuring compliance for the attendance reliability program.
• Ensures no abuse of Company property occurs.

Safety and Security

• Responsible to ensure a safe working environment thought the compliance of all required Menzies Aviation Health & Safety regulations.
• Ensure station compliance with all federal, provincial, city, and airport rules and regulations including the posting of all government required documents.
• Responsible for the timely, accurate and detailed investigations ensuring they are handled along with setting clear expectations/accountability for process improvements.

Department Coordination

• Ensure clear and effective communication between Operations Managers and Frontline staff.
• Responsible to coordinate staffing requirements with Station Administration and General Manager for recruitment needs.

Communication

Applicant must have the ability to prepare correspondence and analytical documents to communicate both employees and operational related information.

Strong "people skills" required to work professionally and effectively with other groups.

Strong verbal and written communication skills required.

Manual/Physical:

While performing the duties of this job, the employee is regularly required to present ideas frequently in a public forum, and needs to also demonstrate effective listening skills. The employee is occasionally required to stand, walk reach with hands and arms; climb or balance; and stoop, kneel or crouch. The employee must have the ability to occasionally lift and/or move up to 70 pounds. This position also requires a great deal of walking and operating motorized vehicles. Vision abilities required by this job include close vision.

Mental:

Applicant must be an effective time manager with strong organizational skills needed to handle multiple tasks simultaneously. Other requirements include:

• Ability to define problems, collect data, establish facts and drawn valid conclusions
• Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.
• Ability to demonstrate excellent investigative skills.

Other:

• Must be able to obtain and hold all required security clearances and pass the required back ground clearance.
• Must be able to work extended hours and flexible shifts when required which may include weekends and holidays.
• Must have a valid driver's license and be able to obtain and hold a valid DA

Qualifications and Experience:

• 7 years of progressively more responsible leadership experience in aviation management.
• Must be a minimum of 18 years of age and legally able to work in Canada.
• Must be able deal with complex, critical business issues in a fast paced environment.
• Computer literate, solid knowledge of MS Office as well as other related programs.
• Previous airline/aviation operational knowledge is required.
• Extensive experience in Ramp Handling and good understanding of the Operational departments.
• Must be able to obtain and hold all required security clearances.
• Proficient knowledge of the IATA Standard Ground Handling Agreement.
• Familiar with GOMs, Airline procedures, Airport procedures, Airport legislations
• Fully versed on International Aviation Safety and Security standards and passionate about promoting them within the organisation.
• SLA driven to meet customer expectations by delivering excellence.
• A strong sense of stakeholder engagement. This includes, but is not limited to: Customer portfolio, Airport representatives, Local Airport Authorities, local third party providers.
• Ability to drive and deliver improvement plans and the relevant follow up process.
• Ability to identify productivity efficiency or inefficiency and tailor the operational demand based on the operational dynamics within the station.
• Able to produce comprehensive reports to senior managers.
• Work under pressure and meet tight deadlines.
• Excellent written and verbal communication skills with employees, management, customers and outside institutions.