Job Description
If you have passion for hospitality, enjoy meeting new people and enjoy giving customers a great start to their travels in a bustling & exciting airport setting, then this is the role for you!
Swissport operates 50+ airport lounges across the world under the brand name of “Aspire Lounges”.
Our lounges are not quite cafés or restaurants but offer a haven for guests looking for a comfortable seat, complimentary food and drinks, great WiFi and above all a fantastic experience before their flight, no matter the reason for the journey.
Job Summary
Reporting to the Lounge Manager, the DM is responsible for overseeing the operation of the Executive Lounge.
Job Responsibilities
- Supervises the Lounge Agents Assign duties, direct staff
- Ensure that the daily report is properly completed and sent to all the relevant parties
- Ensure that all operations are run in line with budgets and financial KPIs and that the lounge complies with all audits and have perfect scores
- Coach and train staff members, maintain performance management records while working in accordance with applicable collective bargaining agreement
- Ensure compliance with Transport Canada, airline customers, and Company rules and regulations, Liaison with airline customers and airport authorities
- Always ensure a prompt and high standard of guest service to the travelers and respond to customer issues with corrective and preventive action
- Enforce and monitor Company's Health & Safety policies and procedures
- Promote employees’ assiduity and maintains good work relations
Qualifications and Competencies
- High School diploma or equivalent
- Passionate about customer service with positive attitude and self-motivated
- A proven leader with the ability for problem solving and people management skills
- High sense of responsibility and attention to detail. Planning and organizing skills
- Excellent communication skills (written and verbal) in country specific language
- Additional languages desirable (French is an asset)
- Commitment to continuous improvement
- Computer literate (Office Word, Excel, Powerpoint)
- Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
What We Offer:
- Extended health, dental and vision package for full-time employees.
- 4% of vacation pay is included in your monthly payroll.
- Comprehensive paid training.
- Free airport parking is provided for full-time employees.
- Possibility of advancement – we encourage internal career development.
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
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