• Purpose of Position:

  Provide and coordinate support for Flight Operations, Inflight Services Management and operating crews on an ongoing basis.

  Key Activities:

  • Maintain Pilot and Flight Attendant Absence Reports and provide updates to Base/Assistant Chief Pilots, Inflight Regional Manager as well as Inflight Managers.
  • Review letters for the AWP (Attendance Wellness Program) program, meet with Chief Pilot, Inflight Regional Manager and/or Inflight Managers to allocate letters.
  • Maintain Pilot and Flight Attendant Probation database and coordinate distribution of probation letters.
  • Maintain, purchase and distribute uniform pieces (epaulettes, wings, safety vest etc.).
  • Act as liaison between Pilot(s)/Flight Attendant(s) and the company regarding the repair of headsets and luggage.
  • Coordinate with Flight Standards & Training Admin regarding distribution of training/Jeppesens/company manuals for pilots' returning to work.
  • Coordinate with terminating pilots ensuring all company property is returned.
  • Coordinate and authorize Airport Security Pass documentation.
  • Ensure crew rooms are stocked and tidy at all times.
  • Maintain distribution bins and Pilot/Flight Attendant mail folders in crew room.
  • Update dept library of COM, AOM's and Jeppesen's with revisions/bulletins/amendments.
  • Responsible for ordering supplies for the department.
  • Maintain office equipment.
  • Responsible for coding, signing and forwarding all department invoices and expenses to Accounts Payable (up to $1000).
  • Act as liaison between Account payable and pilot for etrip concerns / and follow-up.
  • Responsible for coding and forwarding to appropriate designate, those invoices & expenses in excess of $1000.
  • Coordinate, track and distribute parking passes and access keys.
  • Act as the 'point person' for all Pilot/Flight Attendant inquiries and ensure prompt, accurate follow up via email/phone/in person.
  • Contact Pilots/Flight Attendant(s) whose medicals and/or passports are due or overdue.
  • Forward training records, medicals and passports to Crew Records.
  • Follow up on and correct rejected US per diem account information.
  • Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
  • Other related duties as assigned.

Qualifications:

• Applicants for this position must have a minimum Grade 12 education.
• The ideal candidate will have 2-3 years office administration experience and possess a Certificate/Diploma in Office Administration.
• The successful candidate must possess excellent problem solving and organizational skills and have the ability to work well under pressure, meet deadlines and work with minimum supervision.
• This position demands meticulous work standards and exemplary interpersonal skills.
• The incumbent will have a high degree of expertise using all Microsoft Office products.
• Candidate must possess excellent communication skills, both written and oral.
• Bilingualism (English and French) is a requirement at bases in the province of Quebec.