Crew Resource Systems Specialist

Crew Resource Systems Specialist

About Us:

Sunwing Vacations Group is home to North America's largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group's own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose "passionate people making vacation dreams come true".

The Opportunity:

Under Sunwing Vacations, we are looking for a Crew Resource Systems Specialist to join us in making vacation dreams come true. As the Crew Resource Systems Specialist you will support Crew Resource functions in AIMS and all their components. The incumbent will assist in the development and support of new software designed to support and/or troubleshoot issues to ensure business needs of the Flight Operations Team are met. This position will work perform audits related to the credit in AIMS and liaise with crew members to resolve queries/concerns. The position reports to the Manager, Crew Resources and will be located in Toronto, ON.

What You'll Do:

• Be the subject matter expert in all matters that pertain to the credit system for Flight Deck and Cabin Crew
• Train the Crew Resource System Coordinator in the Credit System for the Cabin Crew
• Audit pay functions in AIMS and make corrections when required.
• Provide excellent customer service including responding to airline operations requests with a solution generating approach
• Investigate/Troubleshoot system issues and report as required
• Conducting analysis of company and user need and present recommendations
• Assist with the development and enhancements of the AIMS, Rainmaker, ProVerne and other new systems
• Track issues and resolution process and report on a weekly basis
• Document functional requirements
• Participate in system integration projects in relation to Crew Resources, including providing recommends for development, testing new software, and liaising with stakeholders.
• Provide training to end users on an as needed basis.
• Ensure the effective operation of the AIMS, Rainmaker and ProVerne systems
• Perform tests and evaluation of the AIMS, Rainmaker and ProVerne systems to ensure integrity of data
• Coordinate with vendors to report issues, develop solutions and test solutions

What You'll Need:

• Post-secondary education considered an asset
• Previous airline operational experience, an asset
• Able to adapt in a fast-paced, ever-changing environment while maintaining composure
• Demonstrated commitment to internal customer service
• Exceptional interpersonal and communication skills
• Demonstrated organizational, problem solving, planning, and administrative skills with attention to detail
• Ability to work well under pressure, work independently, be flexible, reliable, and prioritize workload
• Airline industry experience is an asset as well as experience working in a unionized environment
• Knowledge of Microsoft Excel and Outlook
• Strong analytic and mathematic proficiency

What We Offer:

• Great travel perks!
• Goodlife Corporate Discount
• Comprehensive benefits package
• RRSP Matching Program
• Growth opportunities
• Free Parking
• Open concept, collaborative workspace
• Fresh Café with delicious snacks and meals at a subsidized price!
• Opportunity to give back through our social responsibility initiatives
• See for yourself! @sunwinglife

We thank all who apply however only those who meet the qualifications will be contacted.

Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozario@sunwing.ca