• Provide leadership support and direction to both AC and Jazz operational staff on a day of basis.
• Manage operational activities with AC, Airport Authorities, Jazz STOC Coordinators, CSMs, and Tow Crew.
• Manage Jazz operational employees, schedules, timekeeping, vacations, and part-timers schedules.
• Manage agreed upon accountabilities with direct reports and provide annual performance reviews.
• Coach and provide direction to employees to ensure consistent quality completion of responsibilities. Address individual performance issues as they arise following standard Jazz performance management practices.
• Participate in discipline, and union meetings, provide support and feedback.
• Participate in information gathering into grievance process and attend grievance hearing as required.
• Deliver evaluations to employees on the AMP.
• Management liaison between Flight Operations, In-flight Service, Maintenance, Jazz Airport Operations, AC Airport Operations and CAA to facilitate a cohesive operation.
• Maintain company emergency procedures/local airport emergency procedures and ensure employees remain current with said procedures.
• Ensure all aspects of the operation comply with security and safety regulations and procedures.
• Monitor and maintain all necessary reports and administer necessary follow up.
• Monitor operational delays daily, investigate and follow-up with corrective actions.
• Participate and provide reports at daily Jazz and AC operational review meetings.
• Recruit, interview and select new team members as required.
• Establish and maintain positive rapport/relationship with the CAA, AC, Transport Canada, CATSA and local union representatives.
• Communicate to staff information from various sources, such as Corporate, Marketing and Sales to ensure impacts on operations are identified and actioned.
• Create an open, honest and Team work environment.
• Provide regular Team meetings to direct reports.
• Develop a full understanding of the union contracts.
• Liaise with YHZ operations to ensure optimum routing of aircrafts, taking into account the parameters at the assigned airport.
• Liaise with Air Canada Manpower (advance / day of) to ensure 100% staffing complement for the handling of the Jazz product.
• Liaise with Air Canada MGO in relation to handling of related operations requirements.
• Participate at daily or periodic operational review meetings.
• Other related duties as assigned.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.

Qualifications:

• 10 years work experience including at least 5 years industry related and experience in a unionized environment.
• Supervisory and/or management experience, in an airport environment.
• Proven leadership skills.
• Strong communication skills.
• Computer knowledge required.
• Previous airport customer service experience an asset.
• Is flexible and able to work shifts, including evenings and weekends.
• Bilingualism required in Montreal base (French and English).