Client Specialist - Project Management
Company Bio:
Entrepreneurial Leader
Heroux-Devtek, the world's 3rd largest producer of landing gear, serves the civil and military aerospace markets from production facilities in North America and Europe. The Company's longevity, flexibility, and track record for the development and implementation of innovative production systems have distinguished it as a leader in the domain. With its most recent acquisitions, Heroux-Devtek is bolstering its status as one of the foremost landing gear, actuation and hydraulic system designers and manufacturers in the global aerospace industry.
Division info:
The Tékalia division of Héroux Devtek offers comprehensive surface treatment solutions tailored to the needs and requirements of clients in terms of quality, price, and delivery times. Tékalia has developed technical expertise and know-how that has made it renowned in an extremely complex and high-value-added niche. We have clients among the largest manufacturers of parts for the aerospace sector.
What do we offer?
• Leaders who are committed to your daily success
• Competitive salaries linked to performance and hybrid work hours (depending on responsibilities)
• Free access to a virtual doctor and an employee assistance program (24/7)
• A comprehensive group insurance plan and competitive retirement plan
• Coverage for professional association membership fees
• Funding for relevant technical, language, and behavioral training
• Social activities for all employees (BBQ, Golf, Christmas parties, etc.) and unlimited hot beverages!
• Generous referral bonuses and advantageous recognition programs
• A motivating work environment and a human-centered management style
Summary of position:
The Account Manager is responsible for managing internal and external contracts and serves as the point of contact for clients within the organization. They communicate contractual requirements to internal departments and safeguard the interests of both parties. The primary goal is to take ownership of the programs under their responsibility by ensuring adherence to internal deadlines, timely delivery to clients, and compliance with product quality requirements. The ability to use informal leadership to influence people and gain their support to ensure deadlines are met is essential. The Account Manager also focuses on developing business relationships to ensure additional contract opportunities.
Under the authority of the Methods Supervisor, the incumbent is responsible for:
Main responsibilities:
• Plan, organize, direct, and control customer PMRs (Program Management Reviews);
• Measure overall program performance, present delivery and performance indicators (KPIs);
• Manage communications and marketing with current and potential clients;
• Conduct client surveys;
• Manage various external visibility activities;
• Align client projects with internal departments;
• Plan and forecast in the short/medium/long term with clients;
• Serve as the daily point of contact for our internal and external clients;
• Conduct periodic program reviews with clients and management;
• Perform contract reviews and launches, establish milestones and objectives for various departments, and ensure follow-up;
• Manage the order book with clients and interact with our MRP system, as well as with our teams in operations, quality assurance, procurement, finance, shipping, etc.;
• Draft and execute a recovery plan if required and ensure the deployment of efforts;
• Manage client requirements and complaints while ensuring contract compliance during commercial disputes;
• Provide support to the finance department with accounts receivable;
• Ensure the profitability and sustainability of long-term programs;
• Develop a lasting relationship with our clients.
Colleagues and Clients:
• Clients, management, supervision, finance, methods, planning, quality.
Qualifications:
• University degree in business administration or engineering with a minimum of 1-3 years in a similar role OR a college diploma with a minimum of 3 years of experience in a similar role;
• Experience in a manufacturing or aerospace environment will be considered an asset;
• Understanding of technical and operational issues;
• Proficiency in Microsoft Office Suite (Excel and PowerPoint);
• Autonomy;
• Strong interpersonal communication skills;
• Ability to work under tight deadlines and pressure;
• Strong organizational skills and attention to detail;
• High adaptability and ability to manage information;
• Leadership and sense of priorities;
• Organizational skills;
• Experience with ERP/MRP systems is an asset.
* In this role, we require knowledge of English due to the necessary communications with our various suppliers, clients, auditors, and other subsidiaries of the organization that are international.
You enjoy challenges, teamwork an a quality working environment that evolves continuously? Developing your competencies is a priority for you? Join Héroux-Devtek and "lets grow together".
We thank all applicants for their interest; however, only those under consideration will be contacted.
Héroux-Devtek is an equal opportunity employer.