Position title: Senior Manager, Airport Experience Management Services
Reports to: Senior Director, Airport Experience & Strategy
Location: Montreal, Canada
Airports Council International (ACI) is the only global trade representative of the world's airports. Established in 1991, ACI represents airports interests with Governments and international organizations such as ICAO, develops standards, policies, and recommended practices for airports, and provides information and training opportunities to raise standards around the world.
ACI World is looking for a Senior Manager, Airport Experience Management Services.
This role offers a unique opportunity to lead the airport's customer experience (CX) and employee experience (EX) guidance services, significantly impacting customer and employee satisfaction. If you are passionate about enhancing experiences and enjoy working in a collaborative and multicultural environment, we encourage you to apply.
The Senior Manager Airport Experience Management Services is responsible for developing, enhancing, and promoting ACI' Airport Experience (customer & employee) Management Services.
We are seeking a dynamic individual to support our team in developing a guidance service for airports, focused on enhancing both customer and employee experiences.
Major Duties and Accountabilities:
In collaboration with the SVP Airport experience & Training and its team (the Senior Director Airport Experience & Strategy, the Senior Director Market Research and Customer Insights, and the Senior Director Training) provide support to the strategic planning process.
Skills and abilities
Candidate Must Possess and Exhibit ACI World Values:
Collaboration, Innovation, Accountability, Integrity, and Sustainability
What We Offer