Support Agent Commercial Operations

AIR INUIT CORPORATE PROFILE

Air Inuit has been providing essential scheduled, chartered, cargo and emergency air transport services to Nunavik and beyond- 24 hours a day, 365 days a year - for over 45 years. Collectively owned by the Inuit of Nunavik, through Makivik Corporation, the airline operates a fleet of 30 aircraft and employs more than 1000 employees in one of the world's most challenging flight environments.

Air Inuit Management and its team of dedicated employees are committed to pursuing their tradition of providing safe, punctual and courteous air service for the growing number of people living and doing business in this enchanting region of Nunavik in Northern Québec.

POSITION OVERVIEW

As the title suggests, the person occupying this position provides support to the Commercial Operations department. More specifically to the cargo operations and to the cargo network coordinator. He responds to customers by phone and email and must provide outstanding customer service.

DUTIES AND RESPONSABILITIES

• Respond with compassion and care to customer inquiries by email and phone;
• Ensure adequate follow-up of the complaints and perform the necessary research, internally and externally, to respond appropriately;
• Acquire good knowledge of the Air Inuit cargo tariff rules;
• Support the Cargo Coordinator in order to maintain and apply cargo transport services and standards across the network;
• Develop and maintain excellent communication with clients, employees and other departments within the company;
• Ensure that client expectations are met or exceeded;
• Perform any other duties required by the company.

QUALIFICATIONS

• High school diploma or equivalent;
• Good experience in customer service, cargo logistics and claims, preferably in the aviation industry;
• Spoken and written bilingualism: French / English is mandatory (Inuktitut an asset);
• Good knowledge of air cargo transportation rules and Transport Canada regulations;
• Excellent customer service and communication skills;
• Good time management skills and ability to work independently;
• Being familiar with the territory of Nunavik and the characteristics of the company are assets;
• •Good knowledge of Microsoft Word, Excel and Outlook.

EMPLOYMENT CONDITIONS

• Regular work week (Monday to Friday)
• 37.5 h/week

COMPENSATION

• Compensation and benefits are determined in accordance with corporate policy.

BENEFITS

What we offer:

• An employee Registered Retirement Savings Plan (RRSP) - 5% employer contribution;
• A group insurance plan (life, medical, dental, short- and long-term disability);
• A 3-week vacation allowance (6%);
• Company profit-sharing;
• Telemedicine program for employee and family members;
• Employee Assistance Program (EAP) for employee and family members;
• A retirement allowance program;
• A program of flight privileges and discounted travel with several airlines around the world;
• Various innovative recognition programs.

APPLICATION

We thank all applicants for their interest in the position. We are proud of our culture, which encourages diversity. We believe in fair employment practices. As such, all qualified candidates are considered for employment. However, only those selected for the recruitment process will be contacted.

The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.

Air Inuit is committed to employment equity and invites applications from women, Aboriginal people, people with disabilities and members of visible minorities. If you have any questions about job accessibility at Air Inuit, please contact us at RH-HR@airinuit.com.