IT Technician

Technical Support:

• Respond to and resolve basic technical issues via phone, email, or in-person.
• Troubleshoot issues related to desktops, laptops, printers, and other peripherals.
• Assist with network connectivity issues, including Wi-Fi and wired connections.
• Install, configure, and update software and hardware for end users.

Helpdesk:

• Log and track helpdesk tickets to ensure timely resolution.
• Escalate complex issues to Level 2 or Level 3 support as needed.
• Provide clear and concise documentation of problems and resolutions.

System Setup and Configuration:

• Set up new computers, laptops, and mobile devices for employees.
• Ensure all new hardware and software installations meet company standards.
• Assist with user onboarding, including creating user accounts and setting up email and application access.

Maintenance:

• Perform routine maintenance on hardware and software systems.
• Ensure security updates and patches are applied to systems.
• Monitor systems for potential security or operational issues.

Inventory Management:

• Maintain an accurate inventory of IT equipment, including hardware and software licenses.
• Assist with the procurement and disposal of IT equipment as required.

User Training:

• Provide basic training to users on common software applications, including email, word processing, and security best practices.
• Develop simple guides and FAQ documentation for end users.